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Customer Service & Retention Specialist with 6+ years in Telecom & Retail
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Competencies
Demonstrated ability to deliver excellent customer support across call center environments in both English and Spanish.
Engaged in cross-selling credit cards, loans, insurance, and mobile services to enhance customer accounts.
Utilized active listening and clear communication to manage customer inquiries and troubleshooting effectively.
Gained expertise in telecom, retail, and financial products, supporting sales and service objectives.
Fluent in English and Spanish, facilitating bilingual customer support and sales at multiple organizations.
Education
Languages
Summary
Experienced bilingual customer service representative with over 6 years in telecom, retail, and financial sectors, focusing on customer satisfaction, retention, and cross-selling.
Key Achievements
- Handled high-volume customer interactions across multiple companies, consistently providing positive experiences
- Achieved and maintained performance metrics in retention labor and cross-selling roles
- Provided bilingual support (English and Spanish) in customer service, sales, and troubleshooting environments
Experience
BILINGUAL RETENTION REPRESENTATIVE
Handled call centre calls, providing the best customer experience., Achieved metrics & goals by doing COX Comm retention labor and cross-selling of certain products.
CUSTOMER SERVICE REPRESENTATIVE (SPANISH)
Provided the best customer service experience at all times by phone or chat to brand cardholders., Conducted cross-sales of credit cards, loans, and insurance services.
HSBC SALES REPRESENTATIVE (SPANISH)
Provided the best customer service experience at all times by selling HSBC products & benefits., Sales of credit cards, loans, and insurance services.
BILINGUAL CUST SVC REPRESENTATIVE
Provided attention to the SEARS CARE line towards household appliances., Handled appointments, clarifications, basic troubleshooting, and insurance policies.
BILINGUAL CUSTOMER SERV REPRESENTATIVE
Handled customer service calls of Verizon customers., Provided the best experience and clarified billing concerns., Cross-sold mobile service or added value/services to the account.
BILINGUAL CUSTOMER SERV REPRESENTATIVE
Handled customer service calls of Verizon customers., Provided the best experience and clarified billing concerns., Cross-sold mobile service or added value/services to the account.