Experienced education and client service professional with expertise in CRM automation, content creation, and language interpretation.
Set up, managed, and automated CRM accounts for client and sales processes.
Developed educational content for Spanish language learners and other educational purposes.
Provided live Spanish-English interpretation and medical translation for clients and medical providers.
Managed lead qualification calls and follow-ups, maintaining client relations across roles.
Baselang LLC
Taught Spanish to English-speaking students at all levels, Worked as a personnel manager, Data manager, CRM specialist, Teaching advisor, Created content for educational purposes
CenterTel BPO
Provided communication assistance for English speakers and medical service providers, Facilitated live translation from Spanish speakers and vice versa
R.E. Amplified Academy LLC
Set up and followed up on clients' CRM accounts, Managed automations and functions for leads' pipelines
Hercules Advertising
Managed lead for reverse mortgage brokers, Contacted interested applicants to prequalify them, Followed up manually by phone calls and SMS, Reviewed automated AI follow-ups, Maintained communication with clients
Bachelor
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Taught Spanish to diverse learners and served as a teaching advisor at educational institutions.
