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Customer Service & Administrative Coordinator with 10+ years in Banking & Legal sectors
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Competencies
Applied CRM strategies to maintain positive customer interactions and resolve issues proactively.
Managed and organized various records and files, ensuring accuracy and ease of retrieval.
Handled banking transactions, sales, and financial agreements with oversight and precision.
Assisted with case documentation and judicial process facilitation for children and adolescents.
Executed logistical duties and supported administrative functions across multiple roles.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, record management, and banking operations, specializing in efficient documentation, client relations, and support functions.
Key Achievements
- Managed and revised records, enhancing document management systems at Chamber of Commerce.
- Oversaw banking transactions and handled fraud resolution, improving service reliability at Scotia Global Banking.
- Facilitated judicial case documentation and managed legal procedures for children and teens.
Experience
Administrative Coordinator
Management and revision of records., Document management and file systems., Logistical assistance., Reception.
Customer Service/Back Office Representative
Banking transaction oversight., Sales representative., Registration, organization, and management of corporate data, files, and records., Modification of automotive agreements.
Customer Service Representative
Banking transaction oversight., Banking sales representative., Fraud resolution (banking)., Enhancement of customer service experience.
Legal Assistant
Responsible for facilitating case status documents for different situations involving children and adolescents and handling judicial matters.