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Senior Analyst at HCL / Xerox and Operations Team Leader at TELUS Digital
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Competencies
Expertise in analyzing complex datasets to inform decision-making and optimize operational processes.
Proven ability to lead diverse teams, fostering collaboration and achieving project goals efficiently.
Skilled in identifying inefficiencies and implementing solutions to enhance workflow and productivity.
Effective communicator in English, Portuguese, and Spanish, facilitating international collaboration.
Education
Languages
Summary
Senior analyst with over 8 years of experience in system automation, data analysis, and team management across multinational environments. Adept at leading process improvements and multilingual operations.
Key Achievements
- Led the successful transition from manual invoicing to an automated system, improving efficiency and accuracy.
- Managed cross-functional teams in multilingual environments, enhancing communication and operational performance.
- Ensured seamless system migrations with minimal downtime through effective ticket resolution and troubleshooting.
- Developed action plans that resulted in measurable improvements in content moderation quality and productivity.
Experience
SENIOR ANALYST
Led a team in transitioning from manual invoicing to an automated system, overseeing data analysis and troubleshooting system errors., Managed ticket resolution during migration, ensuring contract transitions were completed smoothly., Reporting directly to the U.S. team.
OPERATIONS TEAM LEADER
Managed a trilingual team (English, Portuguese, Spanish) in content moderation, ensuring accuracy and quality., Led operations with a results-driven approach, developing action plans to enhance performance and maintain high standards.