Experienced specialist with a solid background in insurance, customer support, and administrative roles. Skilled at managing complex workflows and delivering excellent service in diverse environments.
Applied in claim follow-ups and documentation management to ensure accuracy and compliance.
Provided professional assistance via calls and in-person, resolving issues efficiently in high-pressure settings.
Supported scheduling, documentation, and resource management in academic and corporate roles.
Maintained clear internal and external communication with providers, guests, and colleagues.
REYES BROWNE LAW
Managed insurance claim follow-ups, Communicated with providers and adjusters, Reviewed policy details, Ensured accurate documentation, Tracked updates and resolved discrepancies, Maintained clear internal communication while meeting deadlines
SELINA HOTEL
Supported front desk and guest experience operations, Assisted international guests with reservations and inquiries, Coordinated with multiple departments, Ensured service quality in a fast-paced, multicultural hospitality environment
IBEX
Handled high-volume inbound and outbound calls for U.S. customers, Resolved billing and service issues, Documented interactions accurately, Met performance metrics while delivering clear, professional, and solution-focused customer support
COLLEGE ENGLISH PROGRAM
Provided administrative support to the English program coordinator, Managed library resources and documentation, Assisted students and staff, Supported scheduling, reporting, and daily academic operations
Bachelor’s Degree
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