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Customer Service Specialist with 5+ years in client support and account management
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Competencies
Utilized bilingual skills to support diverse customer inquiries and improve communication efficiency.
Responded to customer needs across various tiers, resolving complex issues and ensuring customer satisfaction.
Assisted with technical and billing issues while adapting to new systems and protocols.
Applied Word, Excel, and PowerPoint to support administrative and documentation tasks.
Utilized legal skills for research and documentation in relevant contexts.
Education
Languages
Summary
Experienced in bilingual customer support, technical assistance, and account management with a focus on healthcare and client services.
Key Achievements
- Provided bilingual support and managed inquiries for patients in healthcare settings.
- Handled escalated customer cases and resolved complex issues in tier 3 support roles.
- Demonstrated adaptability by transitioning across multiple customer service platforms and protocols.
Experience
Customer Service and Back Office – Patient Support
Provided bilingual support to patients, managing inquiries and resolving account issues., Processed confidential information accurately and efficiently in compliance with company standards., Coordinated with multiple departments to ensure timely service delivery.
Customer Service Advisor
Responded to customer inquiries with professionalism and empathy., Assisted with technical and billing issues, maintaining high customer satisfaction ratings., Adapted to new systems and protocols in a dynamic environment.
Customer Service Advisor (Tier 3)
Delivered phone-based customer support for U.S.-based clients., Managed escalated cases and complex problem-solving tasks., Recognized for reliability, teamwork, and consistent performance.