Fredy - Customer Service Specialist with 5+ years in client support and account management

Utilized bilingual skills to support diverse customer inquiries and improve communication efficiency.

Responded to customer needs across various tiers, resolving complex issues and ensuring customer satisfaction.

Assisted with technical and billing issues while adapting to new systems and protocols.

Applied Word, Excel, and PowerPoint to support administrative and documentation tasks.

Provided bilingual support to patients, managing inquiries and resolving account issues., Processed confidential information accurately and efficiently in compliance with company standards., Coordinated with multiple departments to ensure timely service delivery.

Responded to customer inquiries with professionalism and empathy., Assisted with technical and billing issues, maintaining high customer satisfaction ratings., Adapted to new systems and protocols in a dynamic environment.

Delivered phone-based customer support for U.S.-based clients., Managed escalated cases and complex problem-solving tasks., Recognized for reliability, teamwork, and consistent performance.