Experienced in providing multilingual support, technical assistance, and fraud management across diverse industries.
Performed accurate interpretation in English-Spanish and English-Spanish-German for healthcare, banking, and government organizations.
Delivered personalized assistance and technical support for gaming, financial, and governmental services in multiple languages.
Managed high-risk transaction processes, including document verifications and behavioral analysis for financial security.
Conducted phone sales and resolved conflicts effectively in bilingual customer interactions.
Foundever
Provided personalized assistance., Conducted phone sales in both languages.
Language Line
Interpreted calls from different organizations located in the USA, including medical, banking, and government., Ensured accurate translation of terms and disclosures, minimizing errors and enhancing integrity.
Movate
Provided personalized assistance and collected customer feedback via email., Provided technical support for various Activision products, including in-game transactions and monthly Battle Passes., Maintained accurate records of customer interactions and feedback for future reference.
DXC
Managed technical tasks, ensuring efficient data collection, report generation, and operational effectiveness., Provided personalized assistance and collected customer feedback.
Certificated English course
Certificated English course
Certificated Russian course
Certificated Portuguese course
Certificated German course
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Utilized Microsoft Word and PowerPoint for report generation, documentation, and presentations.
Western Union
Managed different validation processes for high-risk transactions, such as document verifications, interviewing customers, and analyzing previous behaviors on the accounts., Provided personalized assistance to each client.
Sykes
Managed different validation processes for high-risk transactions, ensuring clients’ security., Provided personalized assistance and collected customer feedback.
