Dedicated professional with over 8 years in customer service, social media management, process auditing, and client relations. Skilled in digital tools and committed to delivering quality customer interactions and operational excellence.
Handled customer inquiries via email, chat, and phone, focusing on resolution and satisfaction.
Managed and responded to messages on Instagram and Facebook, providing timely resolutions.
Audited and implemented processes in analyst roles, ensuring quality standards and continuous improvement.
Proficient in Salesforce, CRMS, Ring Central, Citrix, Office programs, Slack, Teams, Zoom, and Skype for daily operations.
Transactel
NCO-EGS
Allied Global
Campgemini
Conduent
Respond messages on a timeline manner and provide resolution.
Kinder- Tercero Básico
Bachillerato en Ciencias y Letras
Public and International Relations
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