This is my profileContact via CazVidGabriel
Customer Service & Operations Specialist with 8+ years of diverse industry experience
Contact
Competencies
Handled customer inquiries via email, chat, and phone, focusing on resolution and satisfaction.
Managed and responded to messages on Instagram and Facebook, providing timely resolutions.
Audited and implemented processes in analyst roles, ensuring quality standards and continuous improvement.
Proficient in Salesforce, CRMS, Ring Central, Citrix, Office programs, Slack, Teams, Zoom, and Skype for daily operations.
Managed client accounts, follow-ups, and communication in social media, medical, and customer service contexts.
Education
Languages
Summary
Dedicated professional with over 8 years in customer service, social media management, process auditing, and client relations. Skilled in digital tools and committed to delivering quality customer interactions and operational excellence.
Key Achievements
- Led customer interaction management across multiple roles, ensuring quality and efficiency.
- Implemented process audits and maintained organized documentation in analyst roles, supporting operational excellence.
- Managed social media responses and follow-ups, boosting engagement and issue resolution on digital platforms.
Experience
Activations Associate, Sales Supervisor
Activations Sales Supervisor for Comcast
Business Collections Associate for Coca-Cola
Sales Associate- Flight Sales Agent
In charge of Social Media Instagram and Facebook
Respond messages on a timeline manner and provide resolution.
Intake Manager
In charge of Customer Interactions via Email, Chat and over the phone.
Analyst and training department
In charge of auditing, implementing processes and ensuring Quality Overall., Maintained and organized numerous office files., Constantly updated the company’s contact and mailing lists., Monitored ongoing marketing campaigns., Monitored press coverage.
QA Analyst and training department
Outbound calling and prescreening clients to offer lawsuit services for clients that had suffered side effects from medications and foods., Used to get the list of clients that had requested our services to reach out to them and do the intake process to transfer the information to the legal...
Independent Contractor - Care advisor
Direct contact with clients on the medical field in charge of handling their accounts and doing follow ups regarding their insurance coverage.