This is my profileContact via CazVidGabriel
Software Engineer with 5+ years of full-stack development experience
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Competencies
Used JavaScript extensively for front-end development and client-side scripting
Built and maintained multiple user interfaces with React.js, focusing on component development
Developed REST APIs and handled server-side logic using Node.js and Express
Designed schemas, wrote queries, and maintained databases for various projects
Participated in sprint planning, stand-ups, and code reviews in Agile teams
Education
Summary
Experienced software engineer specializing in front-end and back-end development, with a strong focus on user experience and system optimization.
Key Achievements
- Led the development of a customer portal resulting in improved user engagement
- Optimized backend processes reducing server load by 20%
- Progressed from Junior Developer to Senior Software Engineer through skill development and increased responsibilities
Experience
Customer Care Agent
Emergency and during travel Customer Service via calls, chats, and email (English and Spanish)., Adjustments of flight, transfer, and tour reservations in Cancún, Riviera Maya, Tulum, and other destinations., Use of Zenvia, Amadeus, MKP (API), LiveChat, MS Office., Critical and detailed decision-making as a liaison between clients, agencies, and providers.
Customer Service and Insurance Representative
Management of insurance documentation for leases with Canadian lenders (TFG, Open Road, Tricor). Direct client was IFT (Integrated Financial Technologies)., Case handling in Salesforce (tickets, emails, records)., Phone support in English for Canadian clients with varied accents.
Data Entry Analyst / Group Admin Agent
Creation of customized booking portals for weddings, events, and MICE., Backend management in HTML and SQL with Softrip API., Processes optimization that led to the creation of the Group Database department., Training new agents and solving technical issues related to the portal and the API., Communication in English with the headquarters in Atlanta, USA.
Reservations Executive
Reservations, quotes, cancellations, and upgrades for Premier members., Personalized English-language service for clients from the USA and Canada., Each contract was different, multitasking and critical thinking was key.
Customer Service Agent
Customer service and sales for UVC member referrals (hotel, tour, and transfer reservations)., Commission-based sales through the Unlimited Sharing program, which allowed referrals from the associates to attend to the presentation and get their benefits., English-language support for clients from the USA, Canada, and the UK.
XML Support Analyst
Support for travel agencies and OTA’s integrating with the booking engine via XML., Use of Kibana, Tableau, SQL Management Studio, Postman., Documentation and support mainly in English.
Service Center Agent
B2B agency and tour operator support in incidents and reservation adjustments., Support in English and Spanish for international clients.