This is my profileContact via CazVidGabriel
Customer Support & Claims Specialist with 5+ years in healthcare and travel
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Competencies
Supported travel agencies and patients through various communication channels, resolving issues and providing clear information.
Handled bookings, cancellations, and modifications; managed medical claims, coding, and follow-ups to ensure accuracy and compliance.
Accurately coded medical procedures and diagnoses to facilitate claim processing and insurance reimbursement.
Provided clear, detailed information to patients and agencies, ensuring understanding and effective problem resolution.
Education
Languages
Summary
Dedicated professional experienced in customer support, medical coding, claims processing, and patient communication across healthcare and travel sectors. Skilled in managing complex inquiries, ensuring accuracy, and delivering exceptional service.
Key Achievements
- Provided comprehensive online support to travel agencies, ensuring accurate bookings and system updates.
- Managed medical claims, ensuring timely submissions and follow-ups to secure insurance reimbursements.
- Delivered detailed pre-surgery information and exceptional patient service as Patient Concierge, enhancing patient understanding and satisfaction.
Experience
Online Agent
Provide comprehensive support to travel agencies through various online channels., Handle booking confirmations, modifications, and cancellations with accuracy and efficiency., Address inquiries and resolve issues promptly to ensure a smooth customer experience., Maintain and update travel agency...
Revenue Cycle Management Specialist
Ensure patient insurance coverage is valid and up-to-date before services are rendered., Obtain pre-authorizations or referrals when necessary to prevent claim denials., Accurately code medical procedures and diagnoses using ICD-10, CPT, and HCPCS codes., Prepare and submit claims to insurance...
Patient Concierge
Provide detailed and accurate pre-surgery information to patients, ensuring they understand procedures, preparations, and expectations., Answer incoming calls promptly and professionally, addressing patient inquiries and providing exceptional customer service.