Multilingual professional with extensive experience in customer service, interpretation, and operational support across diverse industries including healthcare, travel, printing, and aviation. Skilled in facilitating clear communication, ensuring service quality, and supporting team coordination.
Facilitated effective communication in English and Spanish across customer service, interpretation, and translation roles.
Handled diverse customer inquiries, ensuring high accuracy, empathy, and adherence to service standards.
Conducted real-time interpretation for healthcare and social calls, and translated travel itineraries for clients.
Coordinated aircraft services, print production, and kitchen operations, demonstrating organizational skills.
VILLAFUERTE SOLUTIONS
Deliver accurate, real-time Spanish–English interpretation for healthcare, social, and government-related phone calls., Maintain confidentiality and professionalism under pressure., Utilize note-taking and speech recognition tools to ensure accuracy.
CONCENTRIX PERU
Assisted Remitly customers in English and Spanish via phone calls, emails, and live chat., Resolved inquiries related to money transfers, account verification, and transaction status., Maintained a high level of accuracy and empathy while managing sensitive financial information.
KONECTA BTO
Provided customer support for TravelPerk users via phone and email., Handled travel-related requests such as booking modifications, cancellations, and itinerary updates., Delivered consistent bilingual assistance while maintaining high service standards.
SUPER COLOR SAC
BACHELOR OF TOURISM ADMINISTRATION
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Operated printing machinery and utilized note-taking and speech recognition tools for precise interpretation.
Operated large-format printers and ensured accurate production according to client specifications., Performed routine maintenance and quality checks on printing equipment., Prepared and loaded materials, adjusted machine settings for various print jobs.
VIAJES PACIFICO
Translated detailed travel itineraries from Spanish to English for international clients., Collaborated with the sales and operations teams to ensure itinerary accuracy and timely delivery., Assisted in improving internal templates and communication for a better client experience.
SWISSPORT PERU
Coordinated aircraft turnaround services including baggage loading/unloading and aircraft., Ensured safety compliance during all ramp operations in accordance with airline and airport regulations., Worked under pressure during high-traffic hours and tight schedules.
INVERSIONES ASOCIADOS
Maintained cleanliness and hygiene standards in the kitchen area., Handled food storage, ingredient prep, and basic cooking tasks., Collaborated with the team to ensure smooth kitchen operations during peak hours.
THUNDERBIRD
Delivered prompt and courteous service to guests in a high-end hospitality environment., Took and delivered food and beverage orders accurately., Provided information about menu items and specials, enhancing guest experience.
