This is my profileContact via CazVidGabriel
Customer Service Agent at SYKES with experience in technical support and client communication
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Competencies
Skilled in providing effective phone support, resolving issues, and building strong customer relationships.
Proficient in managing executive agendas, professional email communication, and task tracking.
Experienced in writing, editing, and designing presentations and reports using Microsoft Office and Adobe Creative Suite.
Background in graphic and pictorial design, with formal education from Universidad Creativa and UCR.
Education
Languages
Summary
Dedicated professional with experience in customer support, administrative coordination, and visual design. Skilled in communication, document creation, and client engagement, with a strong educational background in graphic and pictorial design.
Key Achievements
- Resolved diverse technical and administrative inquiries for AT&T customers, enhancing customer satisfaction.
- Utilized sociocultural analysis to personalize customer interactions, improving service effectiveness.
- Cross-sold services based on customer needs, contributing to sales targets and revenue growth.
Experience
Customer Service Agent
Provided phone support to AT&T customers, resolving technical and administrative inquiries., Focused on cross-selling personalized services based on user needs., Analyzed the customer's sociocultural context to offer empathetic and tailored support., Collaborated with the team to achieve group goals and improve service processes.