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Customer Service & Back Office Specialist with 8+ years in Airline & Healthcare industries
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Competencies
Handled customer inquiries, complaints, and complex cases, ensuring high-quality service in high-volume airline and healthcare settings.
Expertise in managing airline tickets, refunds, documentation, and ensuring compliance with operational standards using SABRE and airline apps.
Supported daily operational activities including inventory management, shipment scheduling, and warehouse coordination.
Performed administrative tasks, data entry, reporting, and record maintenance to support operational efficiency.
Applied problem-solving and communication skills to resolve customer and internal issues efficiently.
Education
Languages
Summary
Dedicated professional experienced in customer service, back-office operations, and administrative support. Proven ability to manage high-volume environments, ensure compliance, and coordinate logistics with accuracy and efficiency.
Key Achievements
- Verified experience managing ticket modifications, refunds, and documentation in dynamic airline environments, ensuring compliance with SLAs.
- Supported high-volume customer service operations, resolving complex issues, and maintaining high accuracy in customer records.
- Coordinated warehouse activities, inventory control, and shipment scheduling, contributing to operational efficiency and timely deliveries.
Experience
BACK OFFICE
Experienced airline back-office agent supporting customer service operations by managing remote cases., Responsible for ticket modifications, refunds, documentation accuracy, and service level agreement (SLA) compliance, collaborating with internal teams to ensure timely resolutions and...
CUSTOMER SERVICE, OPERATIONS & ADMINISTRATIVE SUPPORT
Managed customer service in high-volume environments while supporting sales and brand standards., Supported daily operations through inventory control, stock monitoring, and replenishment coordination., Coordinated warehouse activities and shipment scheduling, ensuring order accuracy and timely...