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Gabriel
Technical Support & Sales Specialist with 3+ years in Customer Service and Sales
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Expertise in addressing customer needs, resolving issues, and ensuring positive experiences.
CommunicationAdvanced
Effective in verbal and written communication, facilitating clear understanding and rapport.
NegotiationIntermediate
Skilled in negotiating solutions and agreements that benefit both parties.
Critical ThinkingIntermediate
Capable of analyzing situations and making informed decisions quickly.
Time ManagementAdvanced
Proficient in prioritizing tasks to maximize productivity and meet deadlines.
Education
High School Graduate
Colegio Aprendiendo a Crecer
Completed 2020
International Relations
Universidad San Carlos de Guatemala
Completed 2023
Industrial Psychology
Universidad Mariano Galvez
Languages
Advanced EnglishC1
Native Spanish
Summary
Dedicated to delivering excellent customer service and technical support, leveraging strong communication and problem-solving skills to enhance client satisfaction and drive sales.
Key Achievements
- Provided technical support and sales assistance at Everise, improving customer satisfaction and retention.
- Demonstrated strong communication and negotiation skills to resolve customer issues efficiently.
- Gained experience in critical thinking and empathy to handle diverse customer needs.
- Successfully managed time and priorities across multiple roles in fast-paced environments.
Experience
Temporary Customer Service Representative
Alorica
2021 - 2021
Technical Support & Sales Representative
Everise
2023 - 2024
Technical Support Representative
Telus Digital
2022 - 2022
Sales Representative
VXI
Currently
Skills
Customer ServiceCommunicationNegotiationCritical ThinkingTime Management
Published on CazVid - Jun 2, 2026