October 30th 2024 - current job
Foxxconn
Checking inventory of the items and components in stock, Getting ready the products to ship to different locations, Make sure all the products are working properly
June 24th 2024 - October 25th 2024
Teleperformance
Customer services and sales for enterprise campaign, Making sure the customers will get the car reservation properly booked
January 10th 2023 - May 16th 2024
Senior process executive chat services
Cognizant
Basic troubleshooting under customer accounts, Guidance on the process to create electronic documents to sign, Walkthrough customers to create web form links for documents to sign, Backlog working under case support tickets from French customer under the same project
October 10th 2023 - December 28th 2023
Avantive solutions
Customer services and sales representative for Comcast products
January 10th - October 08th
Collections agent
AT&T
Charges, Manage accounts, Creating cases for dispute or resolution for charges in pending
September 20th 2018 - October 08th 2021
Customer Service Agent
Tata Consultancy Services
Customer Services for all the customers in United States for JCPenney.com, Retail information delivery information for the packages, Support Trainer: Teaching about the process and policies about the camping, Floor Support: Helping people about the questions and finding documents for the policies camping, QA Agent: Quality Agent full trained and helping during peak season for 2 years already, Team lead: in charge of a team of 15 to 25 agents
September 2nd 2017 - August 27th 2018
Agent
Alorica Contact Services
Customer services for all the customers in United States for Amazon.com, Retail information, Delivery information for the packages and special customer services for credit cards support services
April 2017 - August 2017
Agent
Beliveo
Customer services for American Cable Company Comcast, General information of the services, Billing department, Technical support
February 2017 - March 2017
Front desk
José Cuervo
The care of the income of employees and visitors, Patrols, Care of parking as well as within the Warehouses
August 2015 - January 2017
Security Guard
Guadalajara World Trade Center
The care of the income of employees and visitors, Patrols, Care of parking as well as within the corporate towers, Constant vigilance in the department of monitoring and verifying the 11 elevators are working properly
September 2013 - January 2015
Storer
Corbuse Cooking school
Mainly care inputs for classes, Look after their expiration date and give rotation to inputs, Care of kitchen utensils, Preparing trays of inputs for classes and receiving supplies and cleaning products for school
July 2011 - September 2013
Salesman
Megacable
Promote enterprise services such as cable, phone and internet
April 2010 - January 2011
General Employee
Hotel Hilton
Charge of cleaning area and meeting rooms, Cleaning and distribution of kitchen utensils, Occasionally as a waiter and assistant cook
May 2009 - April 2010
Telephone Agent
Atel Telephone
Customer service to Telcel users via telephone, Activations and high of lines as well as income balance
May 2005 - April 2008
General Employee
Burger King
Preparation of food, hamburgers, and fried fish products, Cleaning the kitchen, utensils, and preparation areas
