Experienced data analyst specializing in financial data analysis, reporting, and visualization with a proven track record of improving insights and processes.
Performed data extraction, cleaning, and analysis to support business insights.
Utilized SQL for querying complex datasets and automating reporting tasks.
Created dashboards and reports using tools like Tableau and Power BI.
Built advanced spreadsheets and macros for financial modeling and reporting.
Meta (via Concentrix)
Reviewing user-generated content to ensure compliance with copyright, trademark, and other intellectual property (IP) policies., Identifying and taking action on infringing content, including issuing takedown notices, flagging, or removing content, and providing written feedback to users., Collaborating with cross-functional teams, including legal, policy, and moderation teams, to refine content guidelines.
Apple Inc. - Worldwide Partner Relations
Designed, develop, and delivered training programs to enhance employee skills and organisational performance., Coordinated end-to-end onboarding programs for new partners and employees, ensuring smooth transitions, system access setup, and process alignment., Conducted training needs assessments to identify skill gaps and create targeted learning solutions., Created and updated onboarding materials, process guides, and internal documentation to improve clarity and consistency., Collaborated with global teams and subject-matter experts to deliver engaging training sessions and orientation workshops., Supported managers and new hires during the first weeks to resolve access, scheduling, and communication issues., Tracked completion metrics and feedback to continuously enhance the onboarding experience.
Apple Inc. - AppleCare
Provided dedicated support to Apple’s business partners and developers via phone, chat, and email, ensuring timely and accurate case resolution., Managed complex partner inquiries related to App Store Connect, account management, and compliance with Apple guidelines and policies., Collaborated cross-functionally with technical, sales, and operations teams to escalate and resolve high-priority issues efficiently., Served as Point of Contact Mentor for new hires, facilitating onboarding sessions and peer shadowing to accelerate team integration.
BSc (Hon)
Diploma
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Supported BI initiatives through data analysis and visualization.
Airbnb (via Telus International)
Responded professionally to inbound phone calls, chats and emails with an empathetic manner, including urgent situation and arbitration in situations between users., Demonstrated superior verbal and written communication with the ability to quick establishing trust and reliability over the phone, chat or email., Being a first point of contact to handle customer complaints, identifying and escalating issues appropriately.
Vodafone Spain
Managed the onboarding and account setup of new enterprise clients, ensuring accurate data entry, billing configuration, and service activation., Served as a primary point of contact for businesses during implementation, resolving queries and coordinating with internal departments., Maintained detailed client records and monitored account activity to guarantee a seamless transition from sales to active service., Provided product walkthroughs and procedural guidance to new clients, strengthening long-term relationships., Assisted with internal process improvements to enhance client experience and operational efficiency.
