Bilingual Customer Service Professional | CazVid

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Gabriela Alejandra Rodríguez

Guanajuato City, Guanajuato, Mexico

Customer Service Specialist with 3+ years in telecom industry

  • Successfully managed customer calls, identifying needs and providing long-term solutions
  • Gained experience in technical support, including remote troubleshooting and scheduling appointments
  • Demonstrated dedication and commitment through over three years of continuous employment at Teletech León
Customer Service
Advanced
Provided solutions-focused support to customers, addressing needs and resolving issues.
Technical Support
Intermediate
Supported technical troubleshooting remotely and facilitated in-person appointments.
Communication Skills
Advanced
Effectively listened to customer concerns in bilingual environment, ensuring clear understanding.
Problem Resolution
Intermediate
Analyzed customer issues to identify appropriate solutions and improve satisfaction.
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Bilingual english/spanishnLic. Administradora Pública

Actualmente trabajo para Teletech León, campaña Dish, principal función es servicio al cliente, donde escucho las necesidades y motivos de las llamadas de los clientes, busco solución a su problema a largo plazo, de igual manera tengo experiencia en soporte técnico, sin no se resuelve remotamente ayudo a buscar la cita más próxima y agendo. Me gusta escuchar al cliente para saber que solución es la mejorn

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