Experienced client service and administrative professional with a strong focus on customer onboarding, communication, and team training. Proven ability in process streamlining, market research, and sales growth.
Applied in onboarding, communication, and project management to optimize client relations.
Implemented sales strategies and coached teams to achieve revenue goals.
Handled front desk operations, event planning, and customer inquiries to ensure satisfaction.
Managed inventory, monitored sales trends, and enhanced customer experience.
Intouch CX
Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services., Facilitated regular communication between clients and internal stakeholders to ensure transparency and alignment on project goals and objectives., Spearheaded efforts to expand into new markets by conducting extensive research on customer preferences., Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship., Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides., Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly., Trained junior recruiters on best practices, contributing to overall team success and improved efficiency., Served as a liaison between customers and tech support teams when needed., Streamlined internal processes for increased efficiency and better resource allocation within the tech support team., Increased sales revenue by implementing effective sales strategies and coaching the sales development team., Surpassed monthly sales goals through innovative sales techniques., Helped sales team complete sales and finalize process.
Restaurante Lorocco
Trained new employees on front desk procedures, contributing to a well-prepared team., Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed., Assisted guests with special requests, ensuring a comfortable visit and positive feedback., Streamlined front desk operations for improved efficiency and guest experience., Supported event planning efforts by providing accurate Restaurant booking information to clients., Managed reservations system effectively, minimizing mix-ups and overbookings., Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Highschool
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Supported classroom management and mentoring to promote student development.
Self-employed
Assisted in the planning and execution of special events such as holiday promotions or clearance sales for boosting revenue., Monitored inventory levels closely, placing timely orders to avoid stockouts or overstocking issues negatively impacting profits., Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth., Enhanced customer satisfaction by providing personalized assistance and product recommendations., Trained new hires on company policies, procedures, and best practices to optimize performance.
Valencia School
Supported students in developing social skills through structured activities and positive reinforcement techniques., Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences., Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully., Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends., Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
