Gabriela Gamero

provide product/services information, answer questions, provide claims and payments details and resolve any emerging problems., Lead agents to solve providers problems, take escalated calls and guide providers problems to a solution, point of contact of internal departments, handle payments issues, Handle customer complaints, provide appropriate solutions., provide support with pending claims, Explained denial complicated claims to providers, provided benefits details to providers, Follow up to provide a resolution within the time limits, Take the extra mile to provide customer satisfaction.

handling general/specific customer questions about the company’s products/services, Processing technical orders or sales, Ensuring efficient and personalized customer service

Lead agents to solve providers problems, take escalated calls and guide providers problems to a solution, point of contact of internal departments, handle payments issues, Handle customer complaints, provide appropriate solutions., provide support with pending claims, Explained denial complicated claims to providers, provided benefits details to providers, Follow up to provide a resolution within the time limits, Take the extra mile to provide customer satisfaction.