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Customer Service & Operations Supervisor with diverse experience in e-commerce and sales
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Competencies
Handled customer inquiries and complaints to ensure satisfaction and issue resolution.
Built and implemented sales strategies to meet targets and promote products.
Supervised shift operations, managed inquiries, and guided order processes.
Utilized Excel, Word, PowerPoint, and Google Sheets for daily tasks and reporting.
Education
Languages
Summary
Experienced customer service and sales professional with hands-on experience in operations supervision, customer support, and sales strategy development across e-commerce and service sectors.
Key Achievements
- Managed DASher inquiries and payment issues at DoorDash, ensuring smooth shift operations
- Developed sales strategies and communicated product benefits effectively at Angie's List
- Resolved customer complaints and processed returns efficiently at Walmar[link hidden]
Experience
Customer Service Representative - Operations Supervisor
Answered all Dasher inquiries during their shift, Helped with delivery instructions, Provided payments information
Sales Specialist - Agent
Offered benefits about the company’s product to customers, Developed and built sales strategies to achieve sales targets
Customer Service Representative - Process Expert - QA
Resolved customer complaints, Guided customers in placing orders, Processed refunds, replacements, or returns