Gabriela - Customer Service Agent with 3+ years of client support and conflict resolution

Managua, Managua Department, Nicaraguaen

Handled sensitive claims calls and managed escalated situations with professionalism.

Ensured accurate documentation and compliance with company protocols.

Published on CazVid

Summary

Experienced Customer Service Agent with a strong background in managing client relationships, handling escalated issues, and ensuring compliance. Adept at clear communication, problem-solving, and maintaining customer satisfaction in fast-paced environments.

Key Achievements

Maintained ongoing follow-up to resolve active customer issues efficiently.

Skills

Customer ServiceExpert

Provided empathetic support and effective communication to address customer needs and resolve issues.

Communication SkillsAdvanced

Utilized clear verbal and written communication to interact with customers and internal teams.

Problem SolvingAdvanced

Applied critical thinking to handle complex customer inquiries and escalate issues appropriately.

MultitaskingIntermediate

Managed multiple customer accounts and follow-ups simultaneously in a high-volume environment.

Conflict Resolution

Experience

Customer Service Agent

IBEX GLOBAL NICARAGUA

Aug 2024 - current

Handle incoming claims calls, manage sensitive or escalated situations with professionalism and empathy, and process account closures related to driver misconduct or policy violations., Maintained accurate documentation and ensured compliance with company protocols, Continuous follow-up through the...