This is my profileContact via CazVidGabriela
Fraud Agent at Cityco Communications with expertise in financial security and client management
Contact
Competencies
Expertise in building and maintaining strong client relationships to enhance loyalty and satisfaction.
Skilled in monitoring transactions and implementing measures to prevent fraudulent activities.
Proven ability to develop and execute strategies that improve client retention and sales outcomes.
Effective in collaborating with teams to achieve security and customer service objectives.
Strong problem-solving skills applied to detect issues and implement effective solutions.
Education
Languages
Summary
Gabriela is a dedicated professional with a background in cybersecurity and extensive experience in client relationship management and fraud detection. Skilled in developing strategies that enhance security and foster client loyalty, she excels in collaborative and dynamic environments.
Key Achievements
- Detected and mitigated potential fraud patterns in real-time, enhancing transaction security
- Managed VIP client relationships, improving retention and satisfaction through personalized support
- Implemented proactive sales strategies resulting in increased client loyalty and revenue growth
Experience
Fraud Agent
Monitor and analyze financial transactions to detect patterns of potential fraud or suspicious activity in real time., Block or restrict accounts when fraudulent behavior is confirmed, following established procedures and regulatory requirements., Use internal systems and third-party tools (e.g., fraud detection software, identity verification databases) to support case investigation., Collected and verified KYC documentation from internal and external sources.
VIP Account Manager
Managed a dedicated portfolio of VIP clients, delivering exceptional support via phone and chat to foster loyalty., Executed sales strategies that improved client retention through proactive engagement., Handled sensitive account matters with discretion, building strong, trust-based client relationships.