Gabriela

Demonstrated experience with Customer Services Skills.

Demonstrated experience with Bilingual Communication.

Demonstrated experience with Consecutive Interpretation.

Demonstrated experience with Teamwork and Collaboration.

Demonstrated experience with Time Management and Organization.

Managed inquiries and resolved issues for ezCater's corporate clients via phone calls, emails, and Zendesk tickets, improving customer satisfaction and loyalty through fast, effective solutions.

Executed QA protocols to audit phone calls and conduct 1-on-1 coaching sessions, while developing high-impact presentation materials for strategic meetings with US-based clients.