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Customer Service & Admin Specialist with 8+ years of client-focused experience
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Competencies
Provided customer support, resolved inquiries, and improved client satisfaction across healthcare and retail sectors.
Managed records, appointments, and communications in healthcare, education, and corporate environments.
Advised customers on services, increased sales, and strengthened subscription loyalty at Audible and American Water.
Proficient in Salesforce, Zendesk, Practice Fusion, and Google Workspace to streamline workflows and enhance service.
Communicated effectively in English and Spanish via phone and email to support diverse patient and client needs.
Education
Languages
Summary
Dedicated to delivering exceptional customer support and efficient administrative solutions in healthcare, retail, and education sectors. Skilled in CRM tools, process optimization, and bilingual communication to improve user experience and operational performance.
Key Achievements
- Handled customer inquiries and provided resolutions for diverse U.S. clients at United Healthcare.
- Managed back-office operations, scheduling, and documentation to improve administrative workflows.
- Enhanced customer retention and loyalty at Audible through effective problem resolution and support.
Experience
Medicare Customer Care Representative
Handled customer inquiries and provided resolutions for U.S. clients., Scheduled medical appointments and assisted clients over 65 years old with Medicare plans., Managed back-office operations before the campaign concluded.
Sales Consultant
Advised U.S. customers on warranty services for essential home utilities.
Customer Relations Specialist
Retention and Sales Specialist
Handled customer retention for Audible, increasing client loyalty and subscription renewals., Provided effective problem resolution and customer support to enhance user experience.
Administrative Assistant & College Management Administration
Managed academic records and enrollment processes, optimizing administrative efficiency., Coordinated student admissions and assistance, ensuring a smooth experience for students and faculty., Oversaw documentation, administrative support, and communication with school staff.
Virtual Scheduler & Administrative Assistant
Coordinated patient scheduling and rescheduling across multiple surgery centers while performing administrative tasks to support daily clinic operations., Managed outbound calls, appointment confirmations, follow-ups, and patient communication in English and Spanish via phone call and email.,...