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Data Analyst with 5 years of experience in data-driven decision making
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Competencies
Applied advanced data analysis techniques to interpret complex datasets and support business decisions.
Utilized SQL for querying databases, extracting insights, and supporting reporting activities.
Created visual dashboards and reports to communicate findings to stakeholders clearly.
Used Python for data cleaning, automation, and building analytical models.
Effectively communicated technical findings to non-technical audiences, enabling data-driven decisions.
Education
Summary
Experienced Data Analyst with a focus on delivering actionable business insights through advanced analytics and visualization.
Key Achievements
- Developed and maintained dashboards to optimize financial reporting processes.
- Led data collection initiatives that improved reporting accuracy and timeliness.
- Collaborated across departments to translate business requirements into analytical solutions.
Experience
Permit Technician Intern
Scheduled and coordinated 1,500+ residential and commercial inspections per month., Reviewed permit applications for completeness and routed them to staff., Assisted applicants (homeowners, contractors) with accounts., Maintained records and archives in compliance with retention policies., Reconciled credit card statements, process purchase orders, and prepared reports., Provided information to the public by phone, email, and in person.
Customer Service Specialist Senior
Supported a student body of 5,000+ through admissions and testing., Delivered front-line support to students, staff, and visitors in person, by phone, and via email., Cross-trained in Admissions to support enrollment and intake processes., Organized and safeguarded confidential student/testing records., Administered professional/academic exams (Pearson VUE, Kaplan, CLEP, Accuplacer)., Trained and mentored 5+ new staff members.
Security Officer
Monitored safety of facilities and responded to incidents with professionalism and efficiency., Drafted detailed incident reports and maintained surveillance logs., Collaborated with team members to perform routine safety checks and ensure compliance with property policies.
Customer Service Representative
Resolved customer concerns, processed payments, and retained accounts in high-volume environments.
Hospital Service Technician
Delivered and maintained medical equipment, ensuring compliance with safety standards.
Front Desk Administrator / Instructor
Coordinated scheduling, processed payments, and provided instruction to diverse students.