View Gabriela's professional profile on CazVid.
Demonstrated experience with High-volume inbound call management.
Demonstrated experience with Issue resolution and real-time problem-solving.
Demonstrated experience with Complaint handling and escalation.
Demonstrated experience with Customer retention and support.
Bilingual LS Corp
Handled high-volume inbound calls facilitating communication between patients, providers, and service representatives, Assisted LEP individuals in healthcare-related interactions, Ensured HIPAA compliance when handling sensitive medical information, Managed real-time conversations requiring accuracy, clarity, and emotional intelligence, Supported coordination of services and resolved communication barriers efficiently, Documented interactions and followed structured workflows using internal systems
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Demonstrated experience with Medical interpretation (English–Spanish).
