This is my profileContact via CazVidGamaliel
Data Analyst with 3+ years of experience in market research and data visualization
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Competencies
Utilized statistical tools and techniques to interpret complex datasets and produce actionable insights.
Created visual representations of data using tools such as Tableau and Power BI to communicate findings effectively.
Conducted surveys, competitor analysis, and consumer behavior studies to inform business strategies.
Worked closely with project stakeholders to gather requirements and deliver insights aligned with project goals.
Education
Summary
Dedicated Data Analyst skilled in transforming raw data into strategic assets, with proven ability to lead research projects and develop impactful visualizations.
Key Achievements
- Led data collection and analysis for multiple market research projects
- Developed interactive dashboards to track key performance indicators
- Collaborated with cross-functional teams to interpret data insights and support decision-making
Experience
Customer Support Specialist
Handle technical issues, account management, and troubleshooting for video game users across multiple channels (email/ticket system)., Prioritize and manage a high volume of incoming requests while maintaining accurate records of interactions and resolutions., Collaborate with internal teams to escalate and resolve complex cases efficiently., Ensure excellent customer experience by providing clear instructions, empathy, and consistent follow-up.
Delivery Support Associate
Assisted Amazon drivers with route updates, delivery issues, and dispatch coordination in real time., Communicated directly with customers to resolve order-related inquiries and delivery delays., Logged and monitored ongoing delivery statuses, ensuring accurate documentation in dispatch systems., Supported both logistics operations and customer satisfaction goals under tight deadlines.
Customer Service Representative
Delivered bilingual (English/Spanish) support for major accounts such as Walmar[link hidden], Walmart Corporate, and Disney+., Managed inquiries, complaints, and technical issues via phone, chat, and email with a focus on quality and empathy., Trained and mentored new hires, assisting supervisors with team performance tracking., Recognized for leadership and adaptability in a high-volume support environment.