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Customer Service and Sales Specialist with 3+ years in Retail and Banking
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Competencies
Expert in engaging clients, understanding needs, and providing tailored solutions to ensure satisfaction.
Proficient in upselling and promoting products, increasing sales revenue and customer loyalty.
Skilled in inventory management, stock control, and operational support in retail environments.
Capable of utilizing MS Office tools and Power BI for data analysis and reporting to support decision-making.
Education
Languages
Summary
Dedicated professional with over 3 years in retail and banking sectors, excelling in client engagement, sales promotion, and operational support. Skilled in leveraging MS Office and Power BI to optimize processes and deliver insights.
Key Achievements
- Successfully managed customer relationships and sales at CLOCK PERÚ, enhancing client retention.
- Provided exceptional customer experience at SCOTIACONTACTO, driving product promotion and sales.
- Handled cash operations and customer service at MAKRO SUPERMAYORISTA, ensuring operational efficiency.
Experience
Asesora Comercial
Atención y asesoramiento al cliente en tienda. Gestión de ventas y promoción de productos. Registro y seguimiento de clientes potenciales. Apoyo en el control de inventario y reposición de mercadería
Asesora de experiencia al cliente
Atención al cliente a través de banca telefónica. Orientación sobre productos, servicios y consultas bancarias. Gestión de solicitudes y requerimientos. Promoción y venta de productos financieros mediante campañas
Atención en
Cobro de productos y manejo de caja. Recepción y custodia de efectivo y otros medios de pago. Atención directa al cliente. Apoyo en funciones operativas de tienda