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Customer Service Specialist with 5+ years of support experience
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Competencies
Applied problem-solving and communication skills to assist customers and resolve issues effectively.
Gathered data, prepared financial statements, and supported budgeting processes in financial roles.
Managed appointments, calendars, and bookings across customer service, technical support, and hospitality.
Handled calls, emails, and guest interactions, demonstrating strong organizational and conflict-resolution skills.
Worked with platforms like Airbnb, Expedia, Vrbo, and Stripe to manage bookings and invoicing.
Education
Languages
Summary
Experienced in delivering customer service, technical support, financial assistance, and hospitality services, with a proven ability to manage multiple responsibilities effectively.
Key Achievements
- Provided comprehensive customer resolutions across multiple roles, ensuring client satisfaction.
- Supported financial operations, including invoicing, reporting, and budgeting, improving process efficiency.
- Managed scheduling, inquiries, and guest services across hospitality and support roles, demonstrating operational versatility.
Experience
Customer Service Representative
Help the customers with their issues., Make appointments of tech visitors for the customers or appointments to check the devices., Provided resolutions to the customers for every situation that was on my hands.
Technical Support Worker
Financial Assistant
Customer Service Representative
Help the customers with the billing and financial situation., Provide options of how to make a payment or if they have a range to do different payments depending on the economical situation of the customer., Sales or open new contracts with the company that was a Car Financial Company so the clients can buy any car with different quotes., Assisted in financial reporting and analysis by gathering relevant data and preparing detailed financial statements., Supported budgeting processes by tracking expenses and revenues, ensuring alignment with financial objectives., Collaborated with financial team members to streamline invoicing and payment processes, enhancing overall financial efficiency.
Receptionist Worker
Managed incoming calls and emails, efficiently routing inquiries to resolve customer needs promptly., Assisted with scheduling appointments and managing calendars for staff, demonstrating strong organizational skills., Greeted visitors and created invoices on stripe for the hotel guests., Helped the guest with the booking process and offered them new options if the room or unit they needed wasn't available., Provided codes or spare keys to the guests so they can have a good stay and leave good reviews., Worked with platforms like: Airbnb, Expedia, Vrbo, Booking, etc.