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Genoveva
Customer Service Professional with 3+ years in Client Support and Coordination
Video resume
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Competencies
Provided support and problem-solving to clients in call center environments, demonstrating adaptability and communication skills.
Handled telephone and email correspondence, facilitating teamwork and client interactions.
Managed documentation and archives efficiently at Porch to support operational workflows.
Successfully managed multiple dispatch requests and prioritized tasks using strategic planning.
Utilized technical skills such as quick response and configuration for customer service and operational support.
Languages
Summary
Experienced professional with a focus on client support, documentation management, and operational coordination, with a track record of fast learning and team collaboration.
Key Achievements
- Promoted from Customer Representative to Acquisition Department at T-Tech within two months.
- Managed permit and parking permissions, ensuring compliance and operational efficiency at Porch.
- Interviewed and assessed English proficiency of clients for job positions at TTEC.
Experience
Permit Coordinator
Atención telefónica y gestión del correo electrónico de la empresa., Gestión de documentación y archivos., Control y monitoreo de información., Trabajo en equipo para facilitar el cumplimiento de objetivos., Gestionar permisos de estacionamiento para las ciudades asignadas.
AGENTE BILINGUE
CAPITAL HUMANO
My job was to interview clients who were interested in the job positions available , measure their level of English.