Experienced in customer service, technical support, and sales, with hands-on experience supporting Microsoft Azure and Office 365. Bilingual in English and Portuguese, seeking opportunities in tech and customer service sectors.
Provided technical assistance for Active Directory, VPN, Office 365, and network security.
Delivered multilingual customer support, including claims management and customer engagement.
Supported Azure subscription management and troubleshooting.
Created and maintained informational resources for internal and customer use.
Microsoft
Provided support to Azure subscribers for issues related to the Azure portal, including account management, billing, and technical support., Resolved escalated cases and complex technical problems related to Azure subscriptions., Proactively identified and addressed potential issues to improve customer satisfaction., Created and maintained knowledge base articles for internal reference and customer self-service.
Euro Center (Saf Brazil)