A dedicated support specialist with over 8 years in customer service, account management, and technical troubleshooting across various industries. Proven ability to manage enterprise assets, ensure customer satisfaction, and resolve technical issues efficiently.
Provided front-line support and follow-up for diverse customer service issues across different companies.
Managed enterprise accounts with control over hardware/software assets and client communication for Cisco and other clients.
Researched and resolved network, hardware, and VOIP issues; provided hardware installation instructions.
Coordinated correspondence, flight bookings, and client communication across multiple roles and environments.
Walmart Stores Inc.
In charge of organizing and distributing correspondence routes nationwide., At the administrative level, in charge of maintaining an order of all parcels for central offices.
Walmart Stores Inc.
Direct contact for the customer for any CS issue throughout CAM., Follow-up of cases at the internal level of the company., Handling complaints., Follow-up and closure of customer cases.
CVG Concentrix / Cigna Health Life Insurance Co.
First contact for the supplier., Responsible for providing immediate responses to suppliers and customers., Follow-up of cases at the internal level of the company.
CSS Corp / Vonage
First contact for direct Vonage customers (USA, Canada, UK)., Troubleshooting phone networks and everything related to VOIP., On many occasions provide instructions in hardware installation for a stable connection to work with VOIP., Internal case tracking.
Diploma of Basic General Education
Completed Secondary / High School Diploma
Discover other professionals with similar experience
Handled correspondence routing, parcel management, and warehouse control utilizing basic Office 365 tools.
Teleperformance / Viking Cruises / Cisco
Contact to coordinate flights for customers globally., Client management for coordination and payment.
Teleperformance / Viking Cruises / Cisco
Enterprise-level account management., Control of review and decision-making on the databases of different accounts at the national level in the USA., Internal and customer follow-up on all hardware and software used by the customer., In charge of renewal and discharge of different Cisco products of...
DXC Technology
IT for Rockwell Collins Aerospace Account., First contact for Rockwell Collins users and customers., Follow-up of cases at the internal level of the company., In charge of solving network, software and/or hardware problems for the cx.
Tribe Tech Inc
Promoda S.A
Control and order of all warehouse merchandise., Personnel Management., Customer Service., Seller.
Vertigo Shop
Customer Service.
