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Customer Service & Technical Support Specialist with 8+ years of diverse experience
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Competencies
Provided front-line support and follow-up for diverse customer service issues across different companies.
Managed enterprise accounts with control over hardware/software assets and client communication for Cisco and other clients.
Researched and resolved network, hardware, and VOIP issues; provided hardware installation instructions.
Coordinated correspondence, flight bookings, and client communication across multiple roles and environments.
Handled correspondence routing, parcel management, and warehouse control utilizing basic Office 365 tools.
Education
Languages
Summary
A dedicated support specialist with over 8 years in customer service, account management, and technical troubleshooting across various industries. Proven ability to manage enterprise assets, ensure customer satisfaction, and resolve technical issues efficiently.
Key Achievements
- Managed enterprise-level accounts and coordinated assets for Cisco, ensuring renewal and discharge processes.
- Handled international customer service for VOIP, airline bookings, and technical troubleshooting across multiple companies.
- Performed case follow-up and resolution for technical and customer service issues in fast-paced environments.
Experience
Correspondence Officer
In charge of organizing and distributing correspondence routes nationwide., At the administrative level, in charge of maintaining an order of all parcels for central offices.
SAC Agent 1
Direct contact for the customer for any CS issue throughout CAM., Follow-up of cases at the internal level of the company., Handling complaints., Follow-up and closure of customer cases.
Customer Service Representative
First contact for the supplier., Responsible for providing immediate responses to suppliers and customers., Follow-up of cases at the internal level of the company.
Customer Service Representative
First contact for direct Vonage customers (USA, Canada, UK)., Troubleshooting phone networks and everything related to VOIP., On many occasions provide instructions in hardware installation for a stable connection to work with VOIP., Internal case tracking.
Customer Service Representative
Contact to coordinate flights for customers globally., Client management for coordination and payment.
Cisco Asset Manager
Enterprise-level account management., Control of review and decision-making on the databases of different accounts at the national level in the USA., Internal and customer follow-up on all hardware and software used by the customer., In charge of renewal and discharge of different Cisco products of...
Technical Solutions Representative
IT for Rockwell Collins Aerospace Account., First contact for Rockwell Collins users and customers., Follow-up of cases at the internal level of the company., In charge of solving network, software and/or hardware problems for the cx.
Customer Service Support
Cellar Manager
Control and order of all warehouse merchandise., Personnel Management., Customer Service., Seller.
Seller
Customer Service.