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Customer Support & Sales Supervisor with 10+ years in healthcare and travel
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Competencies
Applied in healthcare and hospitality contexts to assist patients and customers, ensuring high satisfaction.
Utilized in reservations and sales team leadership to meet and exceed sales and conversion targets.
Led and motivated sales teams, conducted performance evaluations, and provided ongoing training.
Handled scheduling, modifications, and confirmations for dental and hotel reservations.
Assisted patients and customers with billing inquiries, insurance explanations, and payment options.
Education
Languages
Summary
Experienced in providing frontline support, managing reservations, and leading sales teams. Skilled in client engagement, upselling, and process improvements across healthcare and travel industries.
Key Achievements
- Led a sales team at Priceline, improving productivity and customer satisfaction, and exceeding sales goals.
- Managed inbound hotel reservations, successfully upselling upgrades and additional services to increase revenue.
- Provided consistent, high-quality inbound customer and billing support in healthcare and service call centers.
Experience
ROADSIDE ASSISTANCE AGENT (RSA)
Provided inbound customer support for a dental healthcare provider, assisting patients with billing inquiries and account-related questions., Scheduled, confirmed, and modified dental appointments while ensuring accurate data entry., Explained insurance coverage, payment options, and billing...
SALES SUPERVISOR
Led, coached, and motivated a team of sales agents to achieve revenue and performance targets., Monitored KPIs, call quality, and adherence to sales processes and company policies., Conducted performance evaluations, one-on-one coaching sessions, and ongoing training., Supported workforce...
HOTEL RESERVATIONS SALES AGENT
Managed inbound sales calls for hotel reservations through the Priceline platform., Assisted customers with booking, modifying, and canceling hotel reservations., Applied sales techniques to upsell room upgrades, promotions, and additional services., Met and exceeded sales and conversion goals...
CUSTOMER SERVICE & BILLING SPECIALIST
Provided inbound customer support for a dental healthcare provider, assisting patients with billing inquiries and account-related questions., Scheduled, confirmed, and modified dental appointments while ensuring accurate data entry., Explained insurance coverage, payment options, and billing...