Gerardo Avendano - Customer Servi... | Video Resume - CazVid

Gerardo - Customer Service Professional with extensive bilingual experience across multiple companies

Bogotá, Bogota D.C., Colombiaen

Consistently delivered high-quality customer service across multiple roles and companies.

Developed strong communication skills, evidenced by C1 English certification and bilingual proficiency.

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Summary

Dedicated bilingual professional with over several years of experience in customer service and sales across leading companies. Certified in English at C1 level, with a strong track record of delivering exceptional client support and driving sales growth.

Key Achievements

Built a reputation for reliability and professionalism in customer support and sales environments.
Gained extensive experience in handling diverse customer inquiries and issues.

Skills

Customer ServiceExpert

Proven ability to manage customer interactions effectively, ensuring satisfaction and loyalty.

Bilingual CommunicationExpert

Fluent in English and Spanish, facilitating seamless communication with diverse clients.

Sales and UpsellingAdvanced

Skilled in identifying customer needs and promoting products to drive sales growth.

Problem ResolutionAdvanced

Capable of resolving complex customer issues promptly, maintaining positive relationships.

Languages

English(C1)

Experience

Bilingual Agent – Customer Service Representative

Teleperformance Colombia S.A.S

Bilingual Agent – Customer Service Representative

24-7 Intouch Colombia S.A.S

Bilingual Agent – Customer Service Representative

KM2 Solutions Colombia S.A.S

Bilingual Agent – Customer Service Representative

24-7 Intouch Colombia S.A.S

Bilingual Agent – Customer Service Representative

Concentrix CVG Customer Management Colombia S.A.S

Bilingual Agent – Customer Service Representative

Teleperformance Colombia S.A.S

Education

National University of Colombia

Pure Chemistry

Centro de Educación Laboral

High School Diploma

Completed 2017

American School Way

English Level C1 Certification

Completed 2017

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