Dedicated Data Analyst with 3 years of experience in financial services, skilled in data interpretation, visualization, and collaborative problem-solving.
Applied statistical and analytical techniques to interpret complex datasets and support business insights.
Utilized SQL for data extraction, manipulation, and querying across large databases.
Created reports and dashboards using Excel, Tableau, and Power BI to visualize performance metrics.
Worked with cross-functional teams to understand data needs and communicate insights effectively.
PROTRANS DE MEXICO
Monitor and follow up terrestrial and aerial shipments, Advice on delays and ETA's
TELETRAC NAVMAN / HEXAWARE TECHNOLOGIES
Customer support and tier1 technical assistance for GPS devices installation and performance.
TELEPERFORMANCE
Taking care of written dispute claims that have been escalated for special follow up and resolution.
ATOS GLOBAL
Tier 1 technical assistance over the phone for Siemens employees regarding their work tools such as intranet, software and work devices.
Business Administration
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TCA SOFTWARE SOLUTIONS
Tier 1 technical assistance over the phone to end user customers having issues or questions regarding the software.
METALSA (outsourcing)
Customer support for the HD web portal, processing requests and backoffice activities.
HOTEL COURTYARD MONTERREY AEROPUERTO
Night audit, closing and bank reconciliations, collating terminals and income, hotel occupancy level and comparisson.
CONDUENT (formerly Xerox services)
Providing support to field recruiters processing candidates hiring process and administrative tasks and reports.
