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Quality Supervisor
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Competencies
Directed project planning, execution, and delivery in IT environments.
Applied Scrum and Kanban practices to improve team productivity and flexibility.
Facilitated requirements gathering and maintained strong client relationships.
Participated in all phases of software development projects from initiation to deployment.
Led cross-functional teams ensuring project milestones and quality standards.
Education
Summary
Experienced in leading software development projects with a focus on efficiency and client satisfaction.
Key Achievements
- Led multiple software development projects, coordinating teams of up to 20 members
- Implemented new project management methodologies, reducing delivery times by 15%
- Managed client relationships and requirements gathering for diverse technology solutions
Experience
Quality Supervisor
Ensured customer satisfaction by supervising and correcting the quality of large-format prints on canvas and vinyl, Overseeing the installation of billboards, Managing signage for luxury stores such as Michael Kors and Louis Vuitton, Coordinated projects for various restaurants, shopping centers, airports, offices, and transportation vehicles, Responsibilities also included material delivery, as well as providing attentive client support and customer service.
Logistics Operator
Responsible for inventory control, Forklift operation, Order assembly and preparation, Material reception and delivery, Customer service to ensure efficient and high-quality processes.
Sales Representative
Prospected and sold a variety of vacation packages for Grupo Xcaret amusement parks to both domestic and international tourists, Customized packages for large groups, including accommodations, transportation, tours, and other travel services.
Customer Service Supervisor
Provide client guidance on various insurance topics, including coverage, costs, payments, and resolutions, Ensuring accurate and satisfactory case handling.