A dedicated project manager with 8 years of experience leading software development projects, managing teams, and building client relationships in the information technology industry.
Oversaw project planning, execution, and delivery in the IT sector.
Directed diverse teams to achieve project goals and maintain team cohesion.
Built and maintained relationships with clients to support project success.
Facilitated communication among project stakeholders to ensure alignment.
BANCO INDUSTRIAL
Filing and distributing files, Using the CRM system, Providing customer service by phone
ICS (Innovate Contact Solutions)
Customer service for the Walmart Chat account, Managing company policies regarding sales, shipments, and returns, Conflict resolution and negotiation with customers
ICS
Informing clients and associated drivers about Lyft services, Calculating rates and coverage areas, Maintaining positive attitude and open to solutions
ICS
Providing detailed information about building or home products, Multitasking with multiple clients
Discover other professionals with similar experience
Telus International
Providing customer service regarding telephone and internet services, Information on equipment offers or upgrades
Everise Guatemala
Customer service and logistics tasks, Reporting on estimated arrival times of packages
Continuing studies and helping with family business management
Conduent
Responding to questions related to post-covid19 security protocols, Booking flights and accommodation
VXI
Resolving problems related to external connections or internal equipment, Scheduling technicians
