This is my profileContact via CazVidGeremy
Customer Service Specialist with Over 3 Years in Telecommunications and Financial Services
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Competencies
Expert in delivering exceptional customer service, ensuring client satisfaction and retention.
Proficient in upselling and cross-selling products to meet sales targets and boost revenue.
Skilled in troubleshooting technical issues related to mobile services and banking applications.
Experienced in managing debt recovery processes to optimize financial outcomes.
Excellent in verbal and written communication, facilitating clear and effective customer interactions.
Education
Languages
Summary
Dedicated customer service representative with over 3 years of experience in telecommunications and financial sectors. Skilled in support, sales, technical troubleshooting, and collections. Committed to delivering exceptional service and driving client satisfaction.
Key Achievements
- Consistently provided high-quality customer support across multiple companies, enhancing customer satisfaction and loyalty.
- Handled technical support and sales, contributing to increased revenue streams in mobile and banking services.
- Managed collections efficiently, reducing outstanding balances and improving cash flow for financial clients.
- Developed strong communication and problem-solving skills, resolving complex customer issues promptly.
Experience
Customer Service Representative
Worked for the Comcast company as customer service, technical support and sales agent.
Customer service representative
Worked for Okinus Credit Solutions. Customer service and collector.
Customer service representative
Worked for Gen Mobile services. Customer services and technical support mobile services and sales.
Customer Service Representative
Worked for Santander Bank. Customer services. Retail agent and collector.