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Customer Support Representative
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Competencies
Expert in delivering exceptional support and clear communication to ensure customer satisfaction.
Skilled in diagnosing issues and providing effective technical solutions to users.
Proficient in managing inventory, shipments, and operational tasks to optimize supply chain efficiency.
Adaptable to diverse cultural environments, enhancing teamwork and customer relations.
Education
Languages
Summary
Dedicated logistics and customer service specialist with over 2 years of experience across Colombia and the USA. Skilled in support, inventory management, and cross-cultural communication, committed to delivering impactful solutions.
Key Achievements
- Resolved customer issues efficiently, ensuring high satisfaction during online transactions at Teleperformance.
- Managed inventory and operational tasks as a Game Operator, enhancing customer engagement.
- Coordinated medical record requests in compliance with HIPAA, ensuring accuracy and confidentiality.
- Streamlined logistics processes, improving delivery and inventory management at Lean Staffing.
Experience
Customer Support Representative
Assisted customers with online purchases, resolving issues related to orders, payments, and delivery., Provided clear and effective solutions to ensure customer satisfaction., Delivered technical assistance for account recovery and payment methods., Diagnosed and resolved streaming issues efficiently, maintaining high customer satisfaction scores., Supported customers with billing inquiries and account management., Educated customers on energy solutions and company policies., Assisted US-based drivers with delivery updates and issue resolution., Communicated with dispatchers and receivers to ensure smooth delivery processes., Managed cold calling responsibilities to gather essential updates and coordinate tasks effectively.
Logistics Coordinator
Logistics Coordinator
Game Operator and Stock Prize Handler | Work and Travel Program, USA
Operated games and managed prize inventory during cultural exchange., Enhanced customer engagement and teamwork skills.
Contacted hospitals and medical facilities to request medical and billing records for clients with injury claims., Managed and processed requests in compliance with HIPAA regulations to ensure the confidentiality and security of patient information., Maintained accurate documentation and followed up with providers to expedite requests., Communicated effectively with healthcare professionals to resolve issues and meet client needs.