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Customer Service & Administrative Assistant with 3+ years demonstrating efficiency and multitasking
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Competencies
Applied Microsoft Office, CRM, marketing, and organizational skills to support administrative tasks and improve workflow.
Provided bilingual support in a high-volume environment, consistently achieving high satisfaction ratings and quality scores.
Handled documentation, meeting organization, and event logistics efficiently in academic and corporate settings.
Recognized for effective teamwork and leadership in supporting department tasks and resolving complex issues.
Education
Languages
Summary
Administrative and customer service professional with proven skills in office support, client relations, and process improvement, recognized for high performance and collaboration.
Key Achievements
- Supported HR process improvements through job analysis and reporting at Electrocreditos del Cauca
- Enhanced operational efficiency by assisting with documentation and event logistics at Universidad del Cauca
- Maintained customer satisfaction ratings above 95% and received multiple top performer awards at Teleperformance
Experience
H.R. Administrative Assistant (intern)
Conducted job profiles and job analyses in the HR department that helped the administration improve the structural design of the area and optimize the processes based on my reports and analysis., Assisted the area with various administrative tasks.
Administrative Assistant
Served part-time as a monitor academico for the accounting program’s coordination office and the graduates’ office., Helped with basic office tasks such as documentation archive, minutes writing, meetings organization, and logistics for some events.
Bilingual Customer Service Representative
Provided high-quality bilingual support to customers, consistently maintaining high customer satisfaction ratings and quality scores above 95%., Promoted to support department based on outstanding performance, offering guidance to frontline representatives to resolve complex issues., Recognized by colleagues for team collaboration., Awarded as top performer several times.