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Customer Service Representative with 3+ years of client engagement experience
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Competencies
Provided assistance and resolved inquiries, contributing to client satisfaction and retention.
Engaged customers and followed up on purchases to enhance sales and customer experience.
Utilized CRM, POS systems, and various software to support customer interactions and administrative tasks.
Assisted in lesson planning, student monitoring, and differentiated instruction as a Teacher's Aide.
Education
Languages
Summary
Experienced in client interaction, query resolution, and supporting educational and sales objectives, aiming to enhance customer satisfaction and operational efficiency.
Key Achievements
- Consistently exceeded sales goals through developing empathetic client relationships at Atento.
- Performed well in quality assurance evaluations by implementing performance feedback.
- Supported lesson planning and student progress monitoring as Teacher's Aide.
Experience
Customer Service Representative
Interacted with customers on behalf of a company or organization to provide help in resolving any issues or inquiries they may have., Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement., Developed empathetic client relationships and earned reputation for consistently exceeding sales goals., Addressed customer service inquiries quickly and accurately., Processed and issued product orders and service upgrades for customers., Assisted customers with product related questions, feedback and complaints., Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Teachers Aid
Supported the teacher in planning and presenting lessons, and helped students learn., Monitored progress through classwork, coursework and project marking to provide extra support for struggling students., Encouraged students to persevere with challenging tasks., Established clear objectives for all lessons, units and projects to achieve universal success., Differentiated instruction to customize lessons for student abilities and skill level.
Sales Agent
Contacted customers on their purchases and followed up on any lost or damaged products.