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German
Customer Service Professional with 5+ years in hospitality and call centers
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Competencies
Provided high-quality customer service across hospitality and call center environments, ensuring customer satisfaction.
Prepared and served alcoholic and non-alcoholic beverages in a fast-paced bar setting.
Assisted in fine dining service, ensuring proper table setup, food delivery, and guest assistance.
Handled customer interactions, explained menu items, and managed client concerns professionally.
Used Excel for basic and intermediate tasks related to inventory, record-keeping, and reporting.
Education
Languages
Summary
Experienced in hospitality and call center roles, focused on delivering positive customer experiences, with strong communication and service skills.
Key Achievements
- Supported high-volume dining service and customer interactions at Carnival Cruise Line and Pescadito.
- Assisted in maintaining cleanliness, inventory, and hygiene protocols at Viva La Vida.
- Delivered professional customer service with experience in cross-selling and handling diverse client needs.
Experience
Bartender
Prepare and serve a wide variety of alcoholic and non-alcoholic beverages., Provide attentive and personalized customer service in a dynamic bar setting., Ensure bar cleanliness, stock inventory, and follow hygiene protocols., Handle customer interactions with professionalism and efficiency.
Assistant Server
Assisted the main server in delivering fine dining service in a high-volume, fast-paced environment., Ensured proper table setup, cleanliness, and timely delivery of food., Explained menu items, specials, and accommodated guest dietary needs., Maintained a professional and friendly attitude while...
Customer Service Agent
Delivered high-quality customer service and product recommendations., Worked in cross-selling environments and ensured customer satisfaction., Accurately explained procedures and handled client concerns professionally.
Waiter
Greeted customers and ensured a welcoming dining experience., Presented menu items with detailed knowledge and attention to dietary needs., Served meals promptly and handled payments with accuracy.