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Customer Service & Digital Strategy Specialist with 8+ years in hospitality and finance
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Competencies
Delivered multi-channel customer support ensuring high satisfaction and effective issue resolution.
Developed and executed sales tactics increasing revenue and outperforming sales goals at car rental agency.
Managed store operations, staff scheduling, financial controls, and process improvements in retail setting.
Led digital government initiatives, enhancing institutional metrics and community engagement.
Education
Languages
Summary
Dedicated professional with over 8 years in customer service, management, and digital government projects. Skilled in enhancing customer experiences, implementing digital initiatives, and boosting operational performance across hospitality, retail, and public sectors.
Key Achievements
- Consistently met/exceeded sales goals as Rental Agent at National & Enterprise Rent a Car, ranking among top performers.
- Improved institutional performance score from 65 to 84 by implementing digital government strategies in Coyaima.
- Provided high-quality customer support and training in diverse environments, enhancing team onboarding and satisfaction.
Experience
Customer Service Expert
Delivered high-quality customer support through phone, email, chat, and social media channels., Documented and tracked customer cases using CRM platforms to ensure timely resolution., Maintained high customer satisfaction scores through effective communication and problem-solving., Assisted in...
Butler
Provided personalized luxury service to VIP and high-profile guests., Managed guest communications to ensure exceptional customer experience., Resolved special requests while maintaining brand service standards.
Rental Agent
Consistently met and exceeded monthly sales goals and performance metrics., Promoted and sold additional services to increase revenue., Ranked among top sales agents based on performance results.
Store Manager
Oversaw daily store operations, sales, invoicing, and financial controls., Managed staff scheduling, performance, and operational efficiency., Improved cost and time management processes.
Management Assistant
Managed and updated profiles for over 60 participants in the Vidanta Luxury Retreats project., Provided administrative and operational support to management teams.
Collections Advisor
Managed assigned accounts in agricultural banking and microfinance portfolios., Ranked Top 5 advisor for monthly collections performance.
Digital Government Advisor (GELT Program)
Implemented digital government strategies aligned with national ICT initiatives., Increased institutional performance score from 65 to 84 according to Ministry of ICT metrics., Trained community members on digital platforms and tools.