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Gerson
Customer Service Agent with experience in travel and hospitality
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Competencies
Delivered customer support including booking management, inquiry resolution, and service improvement.
Effectively communicated with customers and team members to ensure clarity and customer satisfaction.
Participated actively in team activities and supported new hire onboarding processes.
Helped train new employees by sharing best practices for effective customer service.
Education
Languages
Summary
Dedicated customer service agent with expertise in travel account management, team engagement, and training.
Key Achievements
- Handled bookings and customer inquiries for Expedia, improving service delivery.
- Participated in team-building activities to foster a positive work environment.
- Assisted in training new hires, sharing best practices for customer service.
Experience
Customer Service Agent
Worked in the account Expedia helping customers making new bookings (flights, hotels and cars), changing existing bookings and improving the customer satisfaction in general., Fostered a positive work environment through active participation in team building activities and initiatives., Assisted in training new hires, sharing best practices for effective customer service delivery.