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Customer Service & Fraud Prevention Specialist with 4+ years of experience
Contact
Competencies
Delivered detailed and accurate assistance across financial and telecommunication services, ensuring customer satisfaction.
Supported various financial processes including fund transfers, loan applications, and account updates.
Handled inquiries and explained complex charges and billing information clearly to diverse customers.
Utilized tools such as Microsoft Office, CRM systems, and G-Suite to streamline customer support tasks.
Collaborated effectively with team members to resolve issues and improve service delivery.
Education
Languages
Summary
Experienced customer service professional with expertise in financial transactions, multilingual communication, and team collaboration, dedicated to delivering high-quality support.
Key Achievements
- Provided accurate financial information and support for various banking transactions at Transactel S.A.
- Handled diverse customer inquiries across multiple contact centers, enhancing service quality
- Demonstrated versatility by managing account details, explaining charges, and guiding payments for clients
Experience
Fraud Analyst and Customer Service
Provide accurate information regarding financial products, services, and policies., Respond to inquiries about account balances, transaction histories, and other financial concerns., Assist with transactions such as fund transfers, loan applications, and account updates., Inform customers about new products, promotions, and additional services.
Voice Bilingual Customer Service
Customer Service Representative
Provide detailed information about balances, due dates, and payment history., Explain charges, fees, and billing statements to customers., Accept and process payments over the phone or guide customers through online payment options.