Dedicated support professional with over 5 years of experience assisting customers, managing accounts, and troubleshooting issues in the telecom and digital services sectors. Proven ability to enhance customer experience and handle complex inquiries.
Applied technical diagnostic skills to resolve service issues efficiently across telecom and digital platforms.
Delivered high-quality support via calls, resolving issues quickly and building strong customer relationships.
Managed customer subscription details, account updates, and billing inquiries for digital service clients.
Maintained professionalism and clarity during high-volume inbound calls, ensuring customer satisfaction.
ASURION
Assisted customers with appliance protection claims and offered additional coverage plans to boost sales., Provided remote technical support for US Cellular internet services, including troubleshooting and setup assistance., Delivered excellent customer service by resolving issues quickly and...
SUTHERLAND GLOBAL SERVICES – SPOTIFY
Assisted Spotify customers with managing their subscription plans, including adding family members and updating account details., Processed requests to change the primary account holder and update billing or address information., Resolved customer inquiries regarding Spotify’s music library,...
High School Graduate
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