This is my profileContact via CazVidGgisela
Technical Support & Customer Service Expert with 5+ years in telecommunications and tech industries
Contact
Competencies
Applied technical diagnostic skills to resolve service issues efficiently across telecom and digital platforms.
Delivered high-quality support via calls, resolving issues quickly and building strong customer relationships.
Managed customer subscription details, account updates, and billing inquiries for digital service clients.
Maintained professionalism and clarity during high-volume inbound calls, ensuring customer satisfaction.
Education
Languages
Summary
Dedicated support professional with over 5 years of experience assisting customers, managing accounts, and troubleshooting issues in the telecom and digital services sectors. Proven ability to enhance customer experience and handle complex inquiries.
Key Achievements
- Assisted customers at ASURION with appliance protection claims, boosting sales through upselling additional coverage plans.
- Provided remote technical support for US Cellular internet services, troubleshooting complex issues and enhancing customer satisfaction.
- Managed diverse customer account inquiries for Spotify, maintaining accurate records and assisting with subscription and billing updates.
Experience
Sales & Technical Support Expert
Assisted customers with appliance protection claims and offered additional coverage plans to boost sales., Provided remote technical support for US Cellular internet services, including troubleshooting and setup assistance., Delivered excellent customer service by resolving issues quickly and...
Technical Support Expert
Assisted Spotify customers with managing their subscription plans, including adding family members and updating account details., Processed requests to change the primary account holder and update billing or address information., Resolved customer inquiries regarding Spotify’s music library,...