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Customer Service & Operations Supervisor with 9+ years in Telecommunications and Sports Training
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Competencies
Skilled in active listening, effective questioning, and delivering tailored solutions to enhance customer experience.
Experienced in supervising, training, and motivating teams to achieve operational excellence.
Proficient in clear, empathetic communication across diverse cultural contexts to resolve issues effectively.
Capable of managing tickets and handling complaints efficiently to ensure smooth operational workflows.
Education
Languages
Summary
Dedicated professional with over 9 years in customer service, operations, and team training across telecommunications and sports sectors. Proven ability to enhance customer satisfaction and streamline processes through effective leadership.
Key Achievements
- Provided exceptional customer support at ScotianBank, enhancing client satisfaction and loyalty.
- Supervised and trained teams at R2 Comunicaciones, improving complaint resolution efficiency.
- Gained international exposure through training in Spain, Peru, and Mexico, broadening industry knowledge.
Experience
Customer Service Representative
Responded to customer inquiries via telephone, using active listening and effective questioning techniques to understand their concerns and needs fully.. Provided accurate information and guidance on banking products, services, account details, and debit card usage.. Investigated and resolved account-related issues, including transaction discrepancies, card replacements, and access problems.. Identified the nature and urgency of customer problems, including time-sensitive matters, and determined the most appropriate course of action.. Delivered clear explanations of bank policies, procedures, and promotional offers to clients.. Processed financial transactions, service requests, and account updates in compliance with internal protocols and security standards.
Operations campaigns supervisor and trainer
Handling customer complaints.. Ticket managing.. Trainee knowledge in Jazztel Spain, Movistar Perú y Banco Santander Mexico.