Pedro - Customer Service Specialist with 4+ years in client support and operations

Monterrey, Nuevo León, Mexicoen

Resolved customer complaints effectively at AFNI, leading to increased customer loyalty

Managed conflict resolution and staff scheduling at Sutherland Global, improving team collaboration

Published on CazVid

Summary

Detail-oriented customer service professional with extensive experience in conflict resolution, customer satisfaction, and team coordination.

Key Achievements

Enhanced communication across teams and with clients, reducing miscommunications and improving service quality

Skills

Customer ServiceAdvanced

Handled customer complaints and inquiries, ensuring high satisfaction levels.

Conflict ResolutionAdvanced

Resolved disputes between customers and employees, maintaining professional relationships.

Team Management & SchedulingIntermediate

Managed workload distribution and scheduling to optimize team productivity.

Effective CommunicationAdvanced

Ensured clear communication among team members and with clients, reducing errors.

Languages

Spanish(Advanced (C1))English(Advanced (C1))

Experience

Customer Service Representative

AFNI

October 2023 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing...

Supervisor of Operations

SUTHERLAND GLOBAL

January 2017 - October 2023

Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration., Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills., Established positive and effective...