This is my profileContact via CazVidGil
Data Scientist with 5+ years of experience in analytics and machine learning
Contact
Competencies
Utilized Python for data analysis, model building, and automation tasks.
Developed and optimized machine learning models for predictive analytics.
Created dashboards and reports using Tableau and Power BI for data insights.
Designed queries and managed data extraction from relational databases.
Built data pipelines and processed large datasets for analysis.
Education
Summary
Experienced Data Scientist specializing in predictive modeling, data analysis, and machine learning solutions.
Key Achievements
- Led development of predictive models improving customer retention rates by 15%
- Designed and implemented data pipelines for real-time analytics
- Collaborated with cross-functional teams to deploy machine learning solutions in production
Experience
Remote Customer Service Representative
Answering anywhere from 50-70 calls per day depending the length of each call, Providing various services such as sales on devices such as mobile, tablets, smart watch’s and home security devices, Reviewing customer accounts providing updates, processing payments, orders refunds and returns, Guiding customers through technical support trouble shooting on home security devices and navigating the company website and company apps, Keeping detailed records of customer interactions
Customer Service Representative
Receiving up to 50-70 calls per day providing various services such sales billing questions technical support on mobile phones and home security devices, Reviewing customer accounts providing updates on purchases, device information, processing payments, refunds and returns, Guiding customers through technical support trouble shooting on home security devices and navigating the company website and company apps, Keeping detailed records of cx interactions for future research
Host
Greet an average of 300 guests per day at the door and escort them to their tables, Organize and schedule reservations for 50+ customers daily both over the phone and online, Present the restaurant's daily specials to tables and sell customers on popular drink options, contributing to a 10% rise in drink sales, Provide attentive and professional customer service and foster warm relationships with repeat customers, Communicate with customers and restaurant staff to guarantee that any concerns are promptly addressed and that guests leave happy
Customer Service Representative
Answering anywhere from 70-120 calls per day, Maintain customer accounts and record account information., Making sales on t-Mobil products such as mobile phones tablets smart watches and other wireless devices, Oversee customer financial accounts and process customer adjustments., Make product recommendations or services to customers based on their needs and preferences