Dedicated logistics coordinator and customer service specialist with proven success managing client accounts, leading projects, and providing technical support. Bilingual in English and Spanish, with a strong foundation in data analysis and project planning.
Expert in managing supply chain processes and client relationships to ensure seamless logistics operations.
Proven ability to deliver exceptional bilingual support in diverse industries, enhancing client satisfaction.
Capable of analyzing data to optimize processes and support decision-making.
Experienced in planning, executing, and overseeing projects to ensure timely completion.
Lean Solutions Group
Managed approximately 13-14 assigned companies, ensuring that each received adequate attention and service., Acted as the main point of contact between clients and the internal team, ensuring clear communication and effective resolution of issues and concerns., Provided support in using the international VMS application and generated detailed reports to ensure that all client requirements were met accurately and on time., Proactively followed up on missing documents in containers, purchase order entries, and other critical processes to ensure shipment compliance., Coordinated with various departments to ensure that all client requirements were addressed efficiently and promptly.
Yummy Juices
Managed and led assigned special projects, ensuring that objectives and deadlines were met effectively., Provided support and oversight in legal and advertising processes related to the company’s operations., Developed and implemented marketing strategies at points of sale to enhance visibility and drive sales growth., Organized and maintained warehouse accounting, ensuring accurate inventory and resource management.
Concentrix
Provided guidance in the selection, cancellation, and change of health plans in the U.S., helping clients navigate insurance options., Coordinated medical appointments, tests, and managed health insurance documents to ensure proper coverage., Demonstrated in-depth knowledge of the U.S. healthcare system, including Medicaid, Medicare, and private insurance plans., Delivered high-level customer service by addressing inquiries regarding medical coverage and services, resolving any issues or concerns., Excelled in intercultural communication, working with patients from diverse cultural and linguistic backgrounds to ensure clear understanding and effective care.
International Business Administration
Technical degree
High School Graduate
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Sutherland
Application Technical Support: Providing support and troubleshooting for technical issues related to applications and software, ensuring functionality and user satisfaction., After-Sales Services: Managing and assisting customers post-purchase, resolving issues, answering questions, and ensuring a positive experience., Mentorship to Americans: Guiding and advising American clients or colleagues on the use of products, services, or specific processes, ensuring understanding and success., Team Supervisor: Managing and leading teams, ensuring goal achievement, staff motivation, and work efficiency.
Teleperformance
